Since installation, Rollin’ Along has kept up with you and your lift.
Your Mobility Matters — and — We Stand Ready to Keep You and Your Lift working… all the time, every time you need to use it.
During your warranty period we provided you with our Gold Service Coverage.
When your warranty expires, we offer 4 ways to keep your lift running smoothly and reliably:
Gold Level Service covers the following:
- 100% of all Labor Charges — even to show you how to work your lift.
- 100% of all Parts Charges — Including Batteries
- Ground freight on all replacement parts
- A new set of batteries to ensure the reliable operation of your lift every 2 years
- Reasonable Response time, typically less than 48 hours from your call to us arriving at your door.
=========================
Our Basic Silver Level Service covers the following:
- 100% of all Labor Charges
- A new set of batteries to ensure reliable operation of your lift every three (3) years
- Reasonable Response time, typically less than 48 hours from your call to us arriving at your door.
- Does not cover Parts or Freight
=========================
Our Best — Platinum Level Service covers the following:
- 100% of all Labor
- 100% of all Parts — Including Batteries
- Overnight freight on ALL replacement parts, including Saturday delivery.
- A new set of batteries every two (2) years to ensure reliable operation of your lift
- YOU ARE NEXT response time: Other than getting on a plane or going to a wedding, when you call, your home will become our next destination. You will have us at your door in less than 6 hours.
=========================
Every Customer — Ala Carte covers the following:
- Reasonable Response time, typically less than 72 hours (3 days) — we know that the lift matters in your life
- Does not cover Parts, Freight or Labor
- Batteries when yours fail
We will contact you as your original warranty expires to ask, “Your Mobility Matters, How do you want us to Keep You Rollin’?”
